Salon Rogue Lash Extension Policy

 

It is imperative, for the best eye lash extension retention, to ensure proper care at home and in salon fill appointments.  Lashes need maintenance approximately every 2-3 weeks to ensure your lashes are happy and healthy.  We will remove lashes that are grown out.  For best retention, it is recommended that the purchase of Boboleta products (eye make-up remover, lash bath with brush and sealant) be utilized at home for your lash extensions.  Below is a list of things to remember while wearing your Borboleta Lash Extensions to maximize your lash retention.

 

• DO NOT use mascara on your lash extensions.

• DO NOT pick or pull on your extensions.

• Brush your lashes daily.

• Wash and rinse lashes daily with cleanser, using one of the cleansing brushes.

• Avoid eye makeup and creams with oils.

• When choosing eyeliner, use powder eyeliner or water-based liquids.

• Try to sleep on your side or back to avoid damaging your lashes.

• Your lifestyle and activities such as exercise, swimming, hot yoga, etc. will affect your lash retention.

 

    If at any time you have less than 20 lash extensions per eye, the purchase of a full set at $160-Classic or $180-Hybrid.

    

    If lash extensions have been applied by another lash artist other than a lash artist employed by Salon Rogue, we will not remove them.

 

    If lashes have been applied by another lash artist other than a lash artist employed by Salon Rogue, but you are now coming to us for fills; Salon Rogue and your lash artist, Brooke Tarrant, will not be held responsible for any reactions or negative retention as you are running the risk of an unfavorable outcome by mixing adhesives and materials.  It is recommended to apply a fresh, new set after the old lash set has been removed or fallen out.

 

    If we have provided you with a full set of Borboleta eyelash extensions and you are having issues with sensitivity, or discover you may be allergic to the product, please contact us immediately, we will remove the eyelash extensions for you.

 

    If you must miss or reschedule your lash fill appointment, it is important for you to reschedule your appointment as close to the original appointment as possible to avoid the risk of negative retention.  If rescheduling puts you past four weeks a new set will vie required at the appropriate aforementioned price above reflective of the agreed upon lash application. 

 

Cancellation Policy

 

    We require 24 hour notice for any scheduled appointment time.  A “no show” will require a deposit to rebook any future services.  Any service scheduled over $60 will require a $50 deposit and any service below $60 will require a $25 deposit.  Any deposit made will be deducted from the final bill for services rendered; however, failure to show up for your appointment after a deposit is made may result in denial of future appointments and your deposit will be forfeited.  Please contact Salon Rogue as soon as possible for any rescheduling and cancellations.